Kids Cove

1.

How long can I keep my child in the Kids Cove?
The maximum time limit for Kids Cove services is 2 hours per day. There is a fine for children not picked up within the 2 hour limit.

2.

Can I show up with my child last minute?
To allow for appropriate staffing, reservations are required for all children. Call Island Health & Fitness Main Location to make reservations. At least 24 hour notice is required for infants (1 year and under).

3.

What is the procedure for dropping off my child at the Kids Cove?

4.

Who can drop off and pick up my child at the Kids Cove?
All children must be signed in and out of Kids Cove by the same parent or legal guardian. Proper photo I.D. may be requested.

5.

May I leave the building to run errands and come back to pick up my child?
NO. Those utilizing the Kids Cove area must be present in the Island Health building for the duration of their child's stay.

6.

What is the cleaning and sanitation process in the Kids Cove?
Our facilities are cleaned a minimum of twice a day (at least once at 11 a.m. and once at close). We also do periodic spot cleanings of the bathrooms and other areas that need our attention. The products that we use are all child safe.

7.

What is the procedure if my child is crying or becomes ill while in the Kids Cove?
If a child cannot be comforted within a ten-minute period, parents will be notified to come to the child center. Our staff will make every effort to comfort your child. Kids Cove reserves the right to deny access to any child who appears to be sick. Children kept home from school due to illness may not be left in Kids Cove.

8.

May I charge the Kids Cove to my billing account?
Yes. If the member is billed for membership on a regular month-to-month basis.

9.

Can my child eat in Kids Cove?
We are concerned about allergy and diet restrictions. We encourage you to bring snacks for your children. We will have labels for you to record the child's name, date, & snack content. Under no circumstances may children share snacks. Babies can have a bottle of milk, breast milk, or formula.

10.

Does the staff change dirty diapers?
Kids Cove staff do not change diapers. When this is necessary, the staff will summon a parent or guardian. Children who are being potty-trained must wear training pants in the Kids Cove area

11.

Are toys allowed from home in the Kids Cove?
Preferably, comfort items such as blankets, teddy bears, pacifiers are welcome. Small hand held games are allowed at the member's risk. We are not responsible for lost, stolen, or broken items.

12.

Are there any disciplinary actions taken in the Kids Cove?
Parents/guardians will be notified of unacceptable behavior from their children while in Kids Cove. We reserve the right to deny access to any child due to continued misbehavior.

13.

Anything else I should know about the Kids Cove?